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Sep. 02, 2013
What makes for the transition of a simple name into a globally acclaimed Brand? It is your Brand’s Reputation. It is simple - if you want to make a good name in the market ensure that, you not only build it but also protect it. Reputation Management is a key concept today for major brands across the globe to increase awareness and customer satisfaction. The word ‘Reputation Management itself says it all. Initially aimed at broadening public relations apart from media relations, the concept has undergone an immense change over the few decades thanks to the advancement in technology and the growing popularity of the Internet and Social Media. Today the focus has shifted more towards Site Reviews, Social Media and getting on the top search results in that particular brand category. By means of this article, let us have a closer look at the concept of Reputation Management and how it helps businesses today.
What is Reputation Management?
In simple terms, it means monitoring the reputation of a brand. It involves tackling negative content that can damage the reputation of a brand and analysing customer feedback to understand the concerns with regards to a brand’s reputation. It is a process focused on creating a certain image in the public eye, by understanding people’s perception of the brand and ensuring that it stays in line with the company’s goals. The most common way that this is being accomplished is through Social Media. This includes the use of sites like Facebook, Twitter etc. to get people to follow the brand and publish positive reviews online. Customer reviews from e-commerce sites like E-bay, Amazon etc. are also helpful in building the brand’s reputation. The focus is to minimize negative feedback by addressing concerns detrimental to the brand’s reputation.
Where can I get help for Reputation Management?
There are many online Reputation Management service providers who can help you get this sorted. It is always better to get them do this for you instead of doing it yourself. With the right tools and expertise, a team of professionals can help protect and establish a positive image of your brand. These service providers will also be able to do all the research and analysis required for your brand image, which may not be possible for you to do on your own. Using a professional service ensures that you have that competitive edge over your competitors.
Is Reputation Management worth the Money?
The growing popularity of the Internet and Online Branding means that your online image is very crucial. Most people are sure to check your brand online before opting for your products and services. A search result that draws attention to negative feedback or an errant customer leaving a wrong review about your brand can spell disaster to your brand image. Apart from this, the growing competition around us has led many a brand to resort to unethical means to tarnish other brand images. Online public platforms, fake blogs and various other techniques are use to populate negative feedback and false information. Though legal action can be taken against such practises, rebuilding your online brand image will definitely take some time and more money. So why not nip these problems in the bud, as it were, and use Reputation Management services to emerge on top.
Many believe that most of these things do not need expert help and can be done yourself. However, I say, you have only one chance to make a lasting impression on your customers. Why lose it because as it goes;
“First Impression is the Last Impression … and you do not get a second chance to make a first impression.”